Well...my last post was a cute one about how I got a sponge when Japan Post messed up. A sponge won't cut it this time!
So today I woke up and while drinking coffee I browsed the Etsy forums. Thank God I did. Another seller in Japan had posted something about Japan post not shipping any package over 453 grams (1 lb) via airmail to the States starting tomorrow. WHAT?!
We called Japan post and the lady I spoke with said that the American government asked the airline companies not to carry any package that weighed more than 1 lb. That means all packages that weigh more than 1 lb must be sent via seamail. Now I asked the lady if she wasn't mistaken because all I could see on the Internet was that only ink cartridges weighing more than 453 grams were banned due to the terror plot. She said no...ALL packages.
So..I quickly rushed down to the office to pack up a few packages that I knew were over that weight. Then we rushed to the post office to mail them off. The guy at the post office said the same thing to me.
So...I then went on the etsy forums again...funny...only Japanese sellers were complaining of this. Some sellers from Canada and the UK said that only the ink cartridges weighing more than 453 grams were banned. Hmmm....
Now...Japan post is a big company and I usually assume that big companies have people who speak different languages but I'm guessing that somewhere along the line something was drastically misunderstood because there is a huge difference between 1 kind of package being banned and ALL packages being banned!!!
So....at this point it looks like Japan Post just decided that ALL packages going to the United States that weigh more than 453 grams are banned. WTH???
To all our American customers:
From November 16th, any orders weighing over 453 grams (1 lb) will not be able to be shipped airmail, EMS or SAL. If possible, we will try to divide the order into 2 (perhaps more) to send them airmail but if isn't possible we will be in touch and discuss sending it seamail or refunding your money. We are so sorry about this but there is nothing we can do. We will update this as we find out more. Hopefully it won't last long. And ... you can bet your bottom dollar that I will be phoning and complaining!
So...in this case a sponge will not be enough to say sorry for all the inconvenience this is causing us and our customers!